Privacy Policy

Privacy Policy Information

Last updated: Sept. 14, 2025

ZEPOL (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled with care, transparency, and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and programs.

By accessing or using ZEPOL services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, email address, phone number.

  • Booking Information: appointment details, preferences, attendance records.

  • Sensitive Information: stories, emotions, or experiences you choose to share in sessions (always voluntary).

  • Technical Information: IP address, browser type, device, operating system, referral links, and cookies.

  • Media & Content: photos, videos, testimonials, or creative works you voluntarily provide with consent.

We do not sell or trade your personal data under any circumstances.

2. How We Use Your Information

Your information is used to:

  • Provide and improve our services.

  • Manage bookings, events, and programs.

  • Communicate updates, confirmations, or service reminders.

  • Ensure safety, trust, and respectful participation.

  • With your explicit consent, share anonymized testimonials, creative outputs, or media for promotional or educational purposes.

3. Cookies & Tracking Technologies

  • Our website uses cookies and similar technologies to improve user experience, analyze site traffic, and personalize content.

  • Cookies may include session cookies (temporary), persistent cookies (stored until deleted), and third-party cookies (e.g., analytics, social media embeds).

  • You can disable cookies through your browser settings, but some site features may not function properly.

4. Media & Consent

  • Participants may be invited to share stories, testimonials, or creative works (art, photos, video).

  • Media is only used for promotional or educational purposes with explicit written consent.

  • You may withdraw consent at any time, and ZEPOL will stop using your media going forward.

5. Confidentiality & Sensitive Information

  • Information shared in sessions (1-on-1 or group) is kept private.

  • Exceptions: if disclosure is required by law or necessary to prevent serious harm to yourself or others.

  • ZEPOL is not a medical institution; we do not keep “health records,” but we treat your stories with the same level of care and discretion.

6. How We Protect Your Data

  • Data is stored securely with encryption and password-protected systems.

  • Access is restricted to authorized team members only.

  • We use industry-standard measures to protect against loss, misuse, or unauthorized access.

  • While we take strong precautions, no system can be 100% secure.

7. Sharing of Information

We may share information only in the following cases:

  • With service providers (e.g., booking platforms, email systems) strictly to operate our services.

  • When required by law, regulation, or legal process.

  • To protect ZEPOL’s rights, safety, or property, and that of participants.

We never sell, rent, or exchange your information for commercial purposes.

8. Third-Party Links & Services

Our website or communications may contain links to third-party platforms (e.g., Eventbrite, social media, payment processors).
ZEPOL is not responsible for the privacy practices of those external websites. We encourage you to review their policies.

9. Your Rights

Depending on your jurisdiction (e.g., Québec, Canada, GDPR in Europe), you may have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for the use of your information at any time.

  • Request portability of your data.

  • File a complaint with a data protection authority if you believe your rights have been violated.

Requests can be made by contacting us at [Insert Email].

10. Retention of Data

  • We retain your data only as long as necessary to fulfill the purposes outlined in this Policy.

  • Sensitive session-related information is not archived beyond what is operationally necessary.

11. Children’s Privacy

  • Our services are intended for adults 18+.

  • Minors may participate only with parental/guardian consent.

  • We do not knowingly collect personal data from children without consent.

12. Changes to This Policy

ZEPOL may update this Privacy Policy to reflect changes in practices, technologies, or legal requirements.
The “Last Updated” date will always be indicated. Continued use of our services means you accept the revised Policy.

13. Contact Us

For questions, concerns, or requests related to privacy:

CENTRE ZEPOL 
Email: hello@zepol.ca
Website: https://zepol.ca